Orders & Shipping
How long does shipping take?
Non-bulk orders placed before 6:00 PM (AEDT) ship the next business day. Bulk orders take 2–4 business days to process before dispatch.
Do you ship outside Australia?
Not yet. We are planning on it soon.
Is there free shipping?
Orders over $75 AUD within Australia ship free.
About Our Magnets
What size are the square magnets?
6.35 x 6.35 cm — sized for fridges, gift boxes, Metal frames and memory collections.
How do I send my photo?
Upload it at checkout. Use a high-resolution image, at least 1000 x 1000 pixels, for the sharpest print.
What file formats do you accept?
JPG, PNG, and HEIC. Not sure if your photo will work? Contact us before ordering.
Can I send multiple different photos in one order?
Yes. Leave a note at checkout, or email mymemorymagnetau@gmail.com with your photos clearly labelled or any custom instruction.
Bulk & Business Orders
What is the minimum order for bulk?
20 magnets. Larger orders bring a better per-unit price.
Can you print our company logo?
Yes — full-colour logos, brand artwork, and promotional graphics. Upload your artwork at checkout or email it to us.
Do you offer custom quotes for large orders?
Yes, for orders over 100 units or with special requirements. Email mymemorymagnetau@gmail.com and we'll prepare a quote.
Payments & Refunds
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal.
Can I get a refund?
Magnets are custom-made to order, so change-of-mind refunds aren't available. Damaged or misprinted orders are replaced free — contact us within 7 days of delivery.
What if my order arrives damaged?
Photograph the item and packaging, then contact us within 7 days. We'll send a free replacement.
Photo Tips
What makes a good magnet photo?
Well-lit, in focus, and high resolution. Avoid social media screenshots — they're usually too low-quality for a sharp print.
Will you edit my photo before printing?
We apply basic colour correction by default. For specific edits — cropping, filters, added text — note it at checkout and we'll do our best to accommodate.